Returns, refunds and exchanges
We hope that you are delighted with your order from us. However, we understand that you may occasionally wish to return an item/order if you change your mind, if you find an item which is not as you expect, or if an item is faulty.
Please examine your items and inform us of any problems as soon as you receive your delivery, as returns must be processed within 14 days of receiving your order.
The procedure for returning an item to us depends on the circumstances. Please see the relevant section below, or contact us if you are unsure.
The procedure for returning products can vary depending on the type of reason for return. If you wish to return please contact us immediately upon receiving your order, to discuss the best course of action.
Depending on the circumstances, we will only refund the postage cost if this is our error and we will not refund the postage if you post an item without getting in touch first. We regret that if items are returned using 'special delivery' or 'signed for' services, we may not be able to refund the whole cost if we agree.
If you change your mind, or an item is not as expected ...
Please get in touch with us first and We are happy to offer a refund or exchange if the following conditions are met if you return your item to us within 14 days of receiving your order.
- Your item is in a resalable condition and in its original packaging.
- The returns process has been followed and within the time frame laid out.
- Affix the correct postage and return your parcel to Sarah's gift Shop 39 Golden Dell, Welwyn Garden City, Hertfordshire AL7 4EE
- We recommend you obtain a certificate of posting from the Post Office, as you are responsible for the goods until they reach us.
- If you are returning a large or heavy parcel and find the postage charge is a little high, please get in touch with us first as we may know a cheaper alternative.
We regret that we are only able to refund postage charges if you have been sent incorrect, faulty or damaged goods. Therefore we do not recommend paying extra for 'special delivery' or 'signed for' services.
If an item is faulty or damaged, or if you have been sent an incorrect product ...
Please contact us as soon as possible to discuss the best course of action as if this is done outside the 14 days of receiving your order we can not process any returns.
Depending on the circumstances, we may not need you to return a damaged item and therefore may not be able to refund the postage if you post an item without getting in touch first. We regret that if items are returned using 'special delivery' or 'signed for' services, we may not be able to refund the whole cost.
We also cannot accept returns of personalised items that have been made to order, unless the item is faulty but please contact us for further advice.